Privacy Policy
Last updated: January 1, 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes personal information like your name, email address, company information, and any other details you choose to provide when using our brand development platform.
We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed. This helps us improve our platform and provide better service to our users.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including our character bible toolkit, loyalty pass integration systems, and brand analytics dashboard. We also use this information to communicate with you about your account and our services.
Your information helps us personalize your experience, develop new features, and ensure the security and integrity of our platform. We may also use aggregated, non-personally identifiable information for research and analytics purposes.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our platform and conducting our business.
We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.
Data Retention and Storage
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus a reasonable period thereafter.
Analytics and usage data may be retained for longer periods in aggregated, anonymized form to help us improve our services and understand user behavior patterns across our platform.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You can manage your account settings, communication preferences, and data sharing options through your account dashboard or by contacting us directly.
You may also have additional rights under applicable privacy laws, including the right to data portability, the right to restrict processing, and the right to object to certain uses of your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our services, and provide personalized content and features.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.
Third-Party Services and Integrations
Our platform may integrate with third-party services to provide enhanced functionality, such as analytics tools, payment processors, or marketing platforms. These integrations are governed by the privacy policies of the respective third parties.
We carefully select our third-party partners and require them to maintain appropriate privacy and security standards when handling your information on our behalf.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place to protect your information.
When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your privacy rights are protected.
Children's Privacy Protection
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action to protect your child's privacy.
Business Transfers and Changes
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.
Any successor entity will be bound by the terms of this privacy policy unless you consent to a different privacy policy or are provided with proper notice of changes.
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website.
Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information for Privacy Matters
If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact our privacy team. We are committed to addressing your privacy concerns promptly and transparently.
You can reach us through the contact information provided on our website or by using the contact form in your account dashboard. We will respond to privacy-related inquiries within a reasonable timeframe.